CRE8 UR PL8, our main priority is ensuring your complete satisfaction.
That means if something
is wrong with your order or if you're not happy with your purchase for
any reason, just let us know and we'll try to make it right. If that's
not possible and you decide you want to return what you've purchased,
just contact us to arrange for a return. Please note that custom prints
we do not issue refunds or exchange, we can not sell something made one
of a kind for you to someone else.
Shipping time will vary depend on your location. Below is an estimated
time of arrival. Please note that special occasions and holidays we will
expedite orders by working longer hours to meet deadline, however you
may have to pay additional shipping charges. Please email us first prior
to ordering so we can give you an accurate delivery time.
shipments are Edmonton, AB Canada outbound.
Shipments to via Canada post regular mail: No Extra Charge
Edmonton or Calgary 1-2 business days.
AB 2-3 business days
BC, SK, MB 3-4 business days
ON, QU 5-7 business days
PEI, NB, NS, NFLD, NU, NWT, YK 7-10 business days
USA 7-14 business days
Europe & Asia Please contact us by email.
Shipping time frame does not
including custom manufacture time.
Shipments to via Canada post Express mail: Additional Charge of
$17.00-$54.00 for air mail
Edmonton or Calgary 1 business days.
AB 2 business days
BC, SK, MB 2-3 business days
ON, QU 2-3 business days
PEI, NB, NS, NFLD, NU, NWT, YK 3-5 business days
USA 3-6 business days
Europe & Asia Please contact us by email.
Please note that Express mail charges are extra please let us know in
advance by email to get you a quote.
Shipping time frame does not including
custom manufacture time, however we will try to expedite your order if
your willing to pay premium shipping charges by a third party company.
Customers please email us for shipping quote prior
to purchase, PO Box must be verified by PAYPAL to
Tracking & Insurance on Shipping:
keep costs down
do not ship with tracking numbers or insurance.
We do however get a confirmation from Canada post
the package has been accepted by them, which is
date and time stamped. If the shipping is
lost/stolen it is at
your risk and expense.
Insurance and tracking can be purchased at your
choice with any carrier. We ship 90% of our
products by Canada post, 10% with UPS, Greyhound
can email us for a quote by providing information
on your order request, quantity and your postal
code/zip code so we can figure out how much it
weights and best shipping method and packaging, or
visit each respected carrier and request a quote,
based on shipping weight, dimensions and shipping
value. Minimum shipping cost average within the
same province is about $13-$15. As you can see to
ship a $15 item, is not cost effective for a
business to ship using this method, so we must
pass those costs to you if you request it.
Large orders over $100 will automatically have
insurance and tracking info provide.
Terms & Conditions:
Refund Policy & Returns: No refunds on all custom
novelty license plates all sales are final. All
plates are made to order and is custom made just
for you. All custom plates require full payment
online. At any trade/auto show we require at least
50% deposit 50% on pick up.
Stock items refund or exchange within 30 days as
long as it is undamaged and in resale condition.
That means the product is not dirty, cracked,
dented, scratched or damaged.
Currently there is no restocking fee on stock
items, but you would be responsible to have the
item returned to us at your expense.
Wholesale: Due to the volume and quantity ordered,
these would be considered as all made to order and
our policy is there is no refund. Exchange, credit
or refund would be managers discretion and would
be handled with each retailer on a case by case
basis. For example we do not stock 50 Zimbabwe
flag license plates, We do carry a minimum stock
based demand to ship out quickly, but for a business or order 50
of them and return a slow moving product will not
happen. This would be considered as a special
order. If you would like to know if your wholesale
order you can exchange some/part or refund, please
contact us in writing first so we maybe able to
reply to your request. Those ordering on a
frequent basis will have more leeway than those
who order once or twice a year.
For prompt and accurate credit on returned
merchandise follow these steps:
order qualifies for a return noted above, please follow
our instructions below.
Contact our Customer
Service Department by email at
to get a Return Authorization (RA) number.
Be sure to write the RA
number clearly on all packages being returned. If the RA
number is not clearly written on your package, the
shipment will be not be accepted.
Include a short
explanation of why you're returning the item and a copy of
the invoice in the package so that we can properly credit
All returns will be credited in the same
manner you paid us; either by crediting your credit card
account, by cheque or PayPal.
No credit will be
issued for returns that have been altered or abused (as
collect or COD returns will be accepted.
returns prepaid and insured for the current value of the